Contribution of Queuing Theory to Analyse Various Aspects of Queuing Model

Authors

  • Damodhar F Shastrakar  Department of Mathematics, Smt Radhikatai Pandav College of Engineering, Nagpur, Maharashtra, India
  • Sharad S Pokley  Department of Mathematics, KITS, Ramtek, Maharashtra, India

Keywords:

Queuing Model, Customers Waiting Time, Service Cost.

Abstract

The purpose of this paper is to study the important role of Queuing Theory in reducing Waiting time of customer in Queuing model. The various Queuing models were used to study the different aspects and parameters which interpret the lacuna in Queuing models which helps to improve the system. It will reduced the waiting time of customer and service cost of service facility.

References

  1. Anish Amin, Piyush Mehta , Abhilekh Sahay, Pranesh Kumar And Arun Kumar (2014),“Optimal Solution of Real Time Problems Using Queuing Theory”, International Journal of Engineering and Innovative Technology,Vol. 3 Issue 10, pp.268-270.
  2. Babes M, Serma GV (1991), “Out-patient Queues at the Ibn-Rochd Health Centre”, Journal of the Operations Research 42(10), pp.1086-1087.
  3. Bose K. Sanjay (2002), “An Introduction to Queuing System”, Springer US.
  4. Davis M.M., Maggard M.J. (1990), “An Analysis of Customer Satisfaction with Waiting Time in a Two-Stage Service Process”, Journal of Operation Management,9(3),pp.324-334.
  5. Dhari K, Tanzina Rahman (2013), “Case Study For Bank ATM Queuing Models”, IOSR Journal of Mathematics, pp.01-05.
  6. Hana Sedlakova (2012), “Priority Queuing Systems M/G/I”,Thesis, University of West Bohemia.
  7. Janos Sztrik (2010), “Queuing Theory and Its Application”, A Personal View, 8th International Conference on Applied Infomatics, Vol. 1, pp.9-30.
  8. Kantiswarup, Gupta P.K., Manmohan (2012), “Operations Research”, Excel Books Private Ltd. New Delhi, pp.215-231.
  9. Mital K.M. (2010), “Queuing Analysis For Out Patient and Inpatient Services: A Case Study”, Management Decision, Vol. 48, No. 3 , pp.419-439.
  10. Mohamad F (2007), “Front Desk Customer Service for Queue Management System”, Thesis, University Malaysia Pahang.
  11. Muhammad Imran Qureshi, Mansoor Bhatti, Aamir Khan and Khalid Zaman (2014), “Measuring Queuing System and Time Standards: Case Study”, AfricanJournal of Business Management Vol.8 (2), pp.80-88.
  12. Patel B.,Bhathawala P.(2012), “Case Study for Bank ATM Queuing Model”, International Journal of Engineering Research and Application, Vol.2, pp.1278-1284.
  13. Pieter-Tjerk de Boer’s (2000), “Analysis And Efficient Simulation of Queuing Models of Telecommunication Systems”, ISBN 90-365-1505-X, ISSN 1381-3617, CTIT Ph.D.-Thesis Series No. 00-01.
  14. Pokley S.S.,Gakhare S.S.(2002), “Waiting Line Theory Applied To Adequate Requirement Of Beds In Hospital”, “Business Perspectives”,Birla Inst.of Management Technology, Vol 4,No.2,pp.77-80.
  15. Prabhu N.U.(1997), “Foundation of Queuing Theory”, Dordecht Netherlands; Kluwer Academic Publishers.
  16. Sharma J.K., (2001), “Operations Research Theory and Applications”, pp.597-665 Macmillan India Ltd, pp.597-665.
  17. Shastrakar D. F., Pokley S.S., Patil K.D. (2016), “Literature Review of Waiting Lines Theory and its Applications in Queuing Model”,International Journal of Engineering Research and Technology, Special Issue-2016, IC-QUEST-2016 Conference Proceeding, pp.13-15.
  18. Shastrakar D. F., Pokley S.S.,(2017), “Study of Different Parameters for the Electricity Bills Cash Counter Queuing Model”,International Journal of Innovations in Engineering and Science, Vol.2 N0. 6, e-ISSN: 2456-3463,pp.195-197.
  19. Shastrakar D. F., Pokley S.S.,(2017), “Analysis of Different Parameters of Queuing Theory for the Waiting Time of Patients in Hospital”, International Conference On Emanations in Modern Engineering Science and Management,Vol.5, Issue:3, ISSN: 2321-8169, pp. 98-100.
  20. Syed Shujauddin Sameer (2014), “Simulation: Analysis of Single Server Queuing Model”, International Journal on Information Theory (IJIT), Vol.3, No.3,pp 47-54.
  21. Taylor S. (1995), “The Effect of Filled Waiting Time and Service provider Control Over the Delay on Evaluation of Service” Journal of Academic Market. Sci.23, pp.33-46.
  22. Worthington D. (1991), “Hospital Waiting List Management Models”, Journal of the Operations Research Society 42, pp.833-843.

Downloads

Published

2018-04-30

Issue

Section

Research Articles

How to Cite

[1]
Damodhar F Shastrakar, Sharad S Pokley, " Contribution of Queuing Theory to Analyse Various Aspects of Queuing Model, International Journal of Scientific Research in Science and Technology(IJSRST), Online ISSN : 2395-602X, Print ISSN : 2395-6011, Volume 4, Issue 7, pp.203-206, March-April-2018.