The Revolution of Upcoming Digital Banking
Keywords:
Digital Banking, Customer Behavior, Digital Banking, Banking IndustryAbstract
New and improved technologies change the way people behave and interact in their daily lives. They change the essence of global business strategies, by changing customer behavior and expectations, business executives and competitive structures, so the banking industry is nothing. Most people in the banking industry agree that digital banking is a wave of the future.
References
- Anderson Skinner C., “Digital Bank-Strategies to succeed to a digital bank”. 2013.
- TEMENOS-White Paper, “The rise of Digital Banking” 2015.
- Kearney A.T, “Banking in a Digital World”, 2013.
- Kerney A.T and EFMA. (2014). Going Digital: The Banking Transformation Road Map.
- Corporate Banking Customer Satisfaction Survey, Finextra, October 10, 2010,
- Global CFO Study – The New Value Integrator, IBM, 2010.
- Global CIO Study – The Essential CIO, IBM, 2011
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