Survey Analysis for Quality Enhancement of MSRTC Bus Station - A Review Research

Authors

  • Prof. Sunil R. Kewate  Research Schalor & Assistant Professor, Mechanical Engineering, Department Govt. College of Engineering, Amravati, Maharashtra, India,
  • Prof. Vivek R. Gandhewar  Associate Professor, Mechanical Engineering, Department, Jawaharlal Darda Inst, of Engg.& Tech. Yavatmal , Maharashtra, India
  • Miss. Vaishnavi R. Holey  M.Tech. Student, Mechanical Engineering, Department Govt. College of Engineering, Amravati, Maharashtra, India

DOI:

https://doi.org/10.32628/IJSRST218548

Keywords:

MSRTC, Survey, transport service, facilities, QFD

Abstract

A Survey analysis is conducted by quality function deployment (QFD) at bus station in Amravati, INDIA to know and identify existing the demands and request of the users and to improve the quality of the service provide by MSRTC bus station in Amravati. To identify the needs of the customers the survey has been conducted by using the defined questionnaire and it was distributed to 5000 users. The responses of these surveys have been used as a feedback in the first stage of QFD. Total 20 main features and 17 sub features have been designed by considering all the aspects of public transport system. In this present study, the output of the surveys indicated that, in order to improve the quality of the public transport service, in this paper, the main focus has been given on the ticket prices and frequency of the transport system.

References

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International Journal of Scientific Research in Science and Technology

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Published

2021-10-30

Issue

Volume 8, Issue 5, September-October-2021

Section

Research Articles

License

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This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

[1]
Prof. Sunil R. Kewate, Prof. Vivek R. Gandhewar, Miss. Vaishnavi R. Holey "Survey Analysis for Quality Enhancement of MSRTC Bus Station - A Review Research" International Journal of Scientific Research in Science and Technology(IJSRST), Online ISSN : 2395-602X, Print ISSN : 2395-6011,Volume 8, Issue 5, pp.362-369, September-October-2021. Available at doi : https://doi.org/10.32628/IJSRST218548