Survey Based Comparative Analysis for Quality Assessment in Public and Private Transportation Services using SERVQUAL Model . International Journal of Scientific Research in Science and Technology, [S. l.], v. 11, n. 6, p. 926–935, 2024. DOI: 10.32628/IJSRST241161184. Disponível em: https://ijsrst.com/index.php/home/article/view/IJSRST241161184.. Acesso em: 9 jan. 2025.