Optimizing Healthcare Workflows through Technological Implementations

Tunk Raj Kiran; Priyanka Vallu; Ram Mohan Kasi; Srikanth Gunji

doi:10.32628/IJSRST2411412

Authors

Tunk Raj Kiran Information Technology, Apollo Hospitals, Hyderabad, India Author
Priyanka Vallu Information Technology, Apollo Hospitals, Hyderabad, India Author
Ram Mohan Kasi Information Technology, Apollo Hospitals, Hyderabad, India Author
Srikanth Gunji Information Technology, Apollo Hospitals, Hyderabad, India Author

DOI:

https://doi.org/10.32628/IJSRST2411412

Keywords:

Healthcare Workflow Optimization, EMR software, Queue Management, In-Patient Services, Patient Identification, Smart Cameras, DMAIC model, Six Sigma

Abstract

This research paper explores the implementation of various technological solutions to optimize healthcare workflows at Apollo Hospitals over a nine-month period from January 21st to October 11th. The initiatives include the deployment of Electronic Medical Records (EMR) software, Queue Management software, In-Patient Services software, Digital Coupons for Patients, Patient Identification Wrist-Band Stickers, and Smart Cameras in ambulances for patient vitals monitoring. These projects aimed to enhance patient care, improve operational efficiency, and increase patient satisfaction. Using the DMAIC model of Six Sigma, each project was systematically defined, measured, analyzed, improved, and controlled. The results demonstrate significant improvements in patient data management, queue handling, inpatient service efficiency, patient identification accuracy, and emergency response effectiveness. This study highlights the potential for technological advancements to transform healthcare delivery.

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