Cost-Effectiveness of an Integrated Service Delivery Model : A Study on Worker Retention

Authors

  • Kiran Singh Research scholar, Kalinga University, Raipur, Chhattisgarh, India Author

Keywords:

Integrated Service Delivery Model, Cost-Effectiveness, Worker Retention, Neighborhood Place (NP) Model, Louisville, Kentucky, Social Service Co-Location, Job Satisfaction, Employee Turnover, Workforce Retention, Agency Efficiency, Child Welfare

Abstract

This paper examines the cost-effectiveness of an integrated service delivery model by evaluating its impact on worker retention. The Neighborhood Place (NP) model, implemented in Louisville, Kentucky, serves as the focal point for this analysis. Co-locating multiple social service providers in a single community-based location, the NP model provides an innovative approach to service delivery. The paper explores how reducing worker stress, improving job satisfaction, and decreasing turnover rates lead to significant cost savings. This research highlights the broader implications of integrated service models for workforce retention and agency efficiency.

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References

Barbee, A.P., Sar, B.K., Howard, L., Lentz, T., & Michalczyk, L. (In preparation). Neighborhood Place: A model of integrated social service delivery in the 21st century.

Child Welfare League of America (2002, September). Child welfare workforce. Research to practice. Author.

Curry, D., McCarragher, T., & Dellman-Jenkins, M. (2005). Training, transfer and turnover: Exploring the relationship among transfer of learning factors and staff retention in child welfare. Children and Youth Services Review, 27, 931–948.

Ellett, A. J. (2000). Human caring, self-efficacy beliefs, and professional organizational culture correlates of employee retention in child welfare. Baton Rouge, LA: Louisiana State University.

Zlotnik, J. L., DePanfilis, D., Daining, C., & Lane, M. (2005). Factors influencing retention of child welfare staff: A systematic review of research. Washington, DC: Institute for the Advancement of Social Work Research.

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Published

05-11-2024

Issue

Section

Research Articles

How to Cite

Cost-Effectiveness of an Integrated Service Delivery Model : A Study on Worker Retention. (2024). International Journal of Scientific Research in Science and Technology, 11(6), 12-15. https://ijsrst.com/index.php/home/article/view/IJSRST24115103

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